FAQ

Please select the property for which you would like to raise the NOC. Go to “Raise Service Request” section to raise an NOC.
Select the NOC category and upload required documents to raise a service request

Please go to section “Latest Launches” to explore new project launches by Emaar.

Please go to section “Emaar One on the go”, choose the property for which you would like to book and then choose date and time to book the Emaar One on the go

Please go to section “Other Promotions” and check the promotions specifically for Emaar One app users

Please go to “Profile” section:
– Switch on Vacation mode toggle button
– When switched on, based on the logged in user, unit lists are displayed
– Choose the unit from the list, if multiple.
-Fill the form with the following details:
~ Date Out (Calendar Selection)
~ Date In (Calendar Selection)
– When submitted, an email with the provided information to be sent to the Concierge/Community Management team
– On the Usual patrols by ECM security they will notify customer in case of any suspicious activity

Go to Login page of app
Enter Customer account and last name
Choose the appropriate type of payment
Enter the amount to be paid
Enter payment method details to complete payment

Go to Home screen of app
Click on “Requests” section and select the SR for which you would like to check status

Go to Home screen of app
Choose the “Amenities” section
Select the amenity to be booked and choose date and time
Click on “Book amenity” to complete booking

If you are happy with your Emaar One App experience you can rate us 5 star on App store or Play store

Go to section “Book Home Service Now”.
Choose the property for which you would like to book the Home Service
Choose the service category
Select the service, vendor and then choose the Date and time of service
Complete payment to book

Customers can call 800Emaar or inform us about any changes in the booking through WhatsApp

Customers can pay for the booking by entering their credit card details.
Apple iPhone users can also choose the Apple Pay method to complete Home services booking

Please request the vendor to raise an additional quote for the additional labor or material required. Once raised by the vendor customer can approve the same in Emaar One app to get the service completed.

Customers can add additional details about the job to be completed while booking a service after selecting date and time. Please add the details of service required in the “Add text” section of the app while booking the service.

After a service is completed, next time a customer logs in to the app, customers can provide their feedback by choosing the star rating on the CSAT pop-up.

Please email /WhatsApp us your recommendation. We will be happy to add the suggested vendor to our ever-growing list of vendors after complete verification.

Please email /WhatsApp us your recommendation. We will be happy to add the suggested service to our ever-growing list of services if applicable within home services category

Go to section “Book Home Service Now”.
Choose the property for which you would like to book the Home Service
Choose the service category
Select the service, vendor and then choose the Date and time of service
Complete payment to book

The payment is cut from credit card 3 hours before the scheduled time of the service.

Please call 800Emaar or WhatsApp Emaar One app to request for refund

Usually once requested the refund is processed within 21 days

You can cancel the booking 3 hours until the booking. 3 hours prior to the booking automatically the service amount will get cut from the credit card.

Details of service and what is included and excluded in the service, are provided in the FAQ provided in app for each service

Emaar One app is exclusively for booking services for Emaar properties only.

Details of service and what is included and excluded in the service, are provided in the FAQ provided in app for each service. Details of warranty by vendors, if any, are provided in the FAQ itself.

Details of service and what is included and excluded in the service, are provided in the FAQ provided in app for each service. Details of warranty by vendors, if any, are provided in the FAQ itself.

You can request a specific cleaner through the App while booking service by providing technician/cleaner name in the text box.
However, in the event that your requested cleaner is not available, you can still book another cleaner with the same vendor.
We promise to do our best to send you the same cleaner from the vendor, when you book one-time or ad-hoc appointments, but we cannot guarantee their availability depending on other bookings the vendor may have.

To reach us via WhatsApp, download Emaar One application and add our WhatsApp number 80036227 or call us on 800Emaar

We are a equal opportunity provider company. Many of the technicians sent by our vendors are from different nationalities such as from India, Philippines, Nepal and Sri lanka and other nationalities.

Details of the promotions and discounts are shared through Emaar One app newsletter, SMS, Push notifications

Bookings can only be done through Emaar One app.

You can WhatsApp your company name and services you would like to provide.

You can WhatsApp your company name and services you would like to provide.

You can get NOC through the portal: ecmpermits.ae

Fee- contractors need to pay AED 250 (companies with less than 20 staff) to AED 650 (companies with more than 100 staff) per year to gain access to all communities

At end of month vendor can submit an invoice which will be settled by Emaar One Finance team

Access cards are used to access the building and the amenities area while transponders are used to access the car parking area.

If you are in an apartment complex, you can apply for an additional lobby access card by writing to us at communities@ecm.ae and it will be subject to availability and approval. As per the policy, the maximum number of parking transponders/access cards that can be issued against your property will be based on the number of parking bays allocated to you unless an additional parking bay has been bought. Lobby access cards will be issued based on the number of residents in the unit and as per the discretion of the Community Manager.

Visit www.ecmdirect.ae for the application for access cards and transponders and complete your application with the required documents before submitting it to the concierge, Security Office or Emaar Community Management Office. Please note that the accepting office may differ from community to community. So please speak to your concierge or community security to find out where you should submit your form.
Once you receive your transponder, you may stick your transponders or your windows and the barrier gates at the entrance will open automatically.

You can approach the concierge of your building. The access card cost ranges from AED 100 to AED 200, depending on your building.

New access cards will be sent to the concierge or your ECM community office. Once the access card is ready for collection, you will be receiving a notification.

The access card is deactivated when the tenancy contract expires. It can be reactivated by providing a copy of the new and valid tenancy contract. You may visit www.ecmdirect.ae to apply for tenancy renewal and upload your new tenancy contract, so the card will be reactivated.

As a visitor, parking is only allowed up to four hours. All common area pathways must remain unobstructed by vehicles so there is clear access for pedestrians; and residents must park their cars within their property. This is also to ensure common areas are not damaged in any way.

make your own arrangements to park your additional cars and they should not be parked in the visitors’ parking area.

NOC for Alteration needs to be applied by the property owners for their proposed modification works through the Emaar One app. to obtain the relevant approval. Hence, owners should access their Emaar One app. since it needs a log in, only the owner can apply for it.

Yes, the property owner can still apply for NOC for Alteration through Emaar One app

Although you wish to carry out Soft landscaping you would still need to apply for a “New Alteration Request” via your Emaar One app. which is free of cost.
You would need to attach the below to your application:
i. Brief scope of work.
ii. Valid Trade License copy of the service provider(s) / contractor(s). (Dubai Based registered with Dubai Municipality)
iii. Existing photograph of the garden area.
iv. Basic Landscape layout.

The finance team can be reached on CreditControlDXB@Emaar.ae

You may send an email to the finance team regarding questions related to my property installments on Emaarcollections@Emaar.ae.

Delayed/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services such as common area maintenance, air-conditioning, security, waste collection, street lighting and irrigation. Whilst we make financial provision to cover every contingency, timely payment of the CSF is vital to uphold the high standard of living you expect in your community. Ultimately, a possible increase in the overall CSF budget may have to be introduced to cover any deficits – and this will affect all homeowners.

As stated in the Sales and Purchase Agreement, payment of the Community Service Fee (CSF) in full and on time is the obligation of every homeowner. Failure to comply will result in the levy of a Late Payment Fee (LPF). Delayed/non-payment of the CSF has the potential to deprive your community of the funds required to continue the supply of essential services and whilst we make financial provision to cover every contingency, timely payment of the CSF is vital to uphold the high standard of living you expect in your community.
Therefore, we charge 1% per month on any amount overdue after the CSF invoice date as a deterrent for homeowners who might default on their payments. We would like to add that all Late Payment Fee collections are reflected as income for their respective communities and go into the Community Service Fee account. Emaar Community Management does not benefit from this income in any way whatsoever.

Go to login page of app
Choose option owner/tenant/agent as applicable
Follow the steps as advised on app

There are no documents required for a Move Out Permit. Simply log in to your community portal and apply for a move out with details on your move out date.

Once you have obtained an electronic Move In Permit, in order to maintain a peaceful environment for all residents, vehicles of contractors and movers will be allowed to enter the community premises as per below:

Allowed Move IN & Move OUT Timings:
Weekdays: 8AM to 6PM
Weekends & Public Holidays: 10AM to 6PM

Also, usage of power tools/drilling work are allowed only between 9am and 5pm to avoid any disturbance to other residents.

Note for Friday Move In/Move Out:
Please make sure that there should be minimal noise while carrying out the move in/move out.

Please log onto www.ecm.ae and choose the option ‘Apply for Your Move In Permit’. Once you have submitted the necessary documents and approval is provided, you will receive your Move In Permit in one business day sent to your registered email address.